Ordering & Shipping Information
PLEASE READ BEFORE ORDERING
All prices are in US$. Discs can be purchased from the website using the Songlines/Paypal shopping cart, or you can email us your order and we will invoice you for payment via Paypal (we cannot process credit cards directly). Downloads (from MP3 to high-res, and soon DSD on selected titles) are available from various other retailers. For all ordering and shipping inquiries please email firstname.lastname@example.org.
SHIPPING RATES: Our simple shopping cart applies a shipping rate optimized for US customers, based on the total cost of goods being purchased. Unfortunately it cannot scale shipping rates for Canadians or overseas customers. Canadians can most likely save on shipping by emailing us your order – we will invoice you at our cost (and we can invoice you in CA$). We recommend that overseas customers do the same, because if you use the shopping cart we may have to invoice you for additional shipping costs. Sorry for any inconvenience!
TAXES: Paypal will add the appropriate GST or HST for all Canadian orders. PST will also be charged on BC orders. There is no tax charged on goods shipped out of Canada.
SHIPPING METHOD: Orders processed via the shopping cart will normally be shipped via Canada Post, generally using the least expensive service, depending on weight/thickness. Within Canada that means oversize letter or expedited parcel; to the US, light packet or small packet air (up to 500g), small packet air (500g to 1 kg), and expedited parcel (over 1 kg); and overseas, light packet air (up to 500g) or small packet air (up to 1 kg). Note that expedited parcel is a trackable and insurable service, the others are not. Unfortunately we cannot be responsible for lost shipments that are not trackable. If you require tracking please email us your order for a rate quote. On request we can add insurance to trackable services at cost. For your protection we recommend insuring larger overseas orders, and using a trackable service for larger US orders.
Please note that none of the above services are very fast – delivery times will range from a few days to two weeks or longer (if held in customs). Other trackable and insurable, maybe faster and generally more expensive shipping options we can use are UPS, TNT, and Canada Post Xpresspost or tracked air (a new US and international service that is only available up to 1 kg but is less expensive than Xpresspost). Depending on your requirements we will quote you the best rate or the various options.
Note that international shipments sent via Canada Post will not normally have invoices enclosed; customs declarations will show the actual cost of goods purchased.
Confused or have a problem? Email us.